Delivery and Return Policy

Effective for: defenceshopbd.com
Business Type: Online Clothing Store (Bangladesh)

At defenceshopbd.com, we strive to deliver quality clothing products with efficiency, transparency, and customer satisfaction in mind. Please read our Delivery and Return Policy carefully before placing an order.

1. Delivery Policy

Delivery Coverage

We deliver clothing items across all regions of Bangladesh through trusted courier partners.

Delivery Time

  • Inside Dhaka: 2–3 business days

  • Outside Dhaka: 3–7 business days
    (Delivery time may vary during holidays, strikes, or natural disruptions.)

Delivery Charges

  • Inside Dhaka: BDT 60

  • Outside Dhaka: BDT 120
    (Charges are non-refundable unless the fault is on our side.)

  • Order Confirmation

Once you place an order, our team will contact you via phone call or SMS for confirmation. If confirmation is not received within 48 hours, the order may be canceled.

Payment Methods

  • Cash on Delivery (COD) – available nationwide

  • bKash/Nagad/Bank Transfer – details provided at checkout

2. Return & Exchange Policy

We want you to love what you wear from defenceshopbd.com. If you're not completely satisfied with your purchase, you may return or exchange it under the following conditions:

Eligibility for Return or Exchange

  • You must notify us within 3 days of receiving the item.

  • The product must be unused, unwashed, and in original condition with all tags/packaging intact.

  • Only size issues, wrong items, or defective/damaged products are eligible for return or exchange.

Non-Returnable Items

  • Products purchased on sale or discount

  • Items that have been worn, washed, or altered

  • Undergarments or intimate apparel

Return Process

  1. Contact our customer service via phone, Facebook, or WhatsApp with your order ID and issue.

  2. Our support team may request clear photos as proof.

  3. After approval, you may send the item back via courier (instructions will be provided).

Who Bears Return Cost?

  • If the product is defective or we sent the wrong item, we cover the return shipping cost.

  • If the return is due to a personal reason (e.g., wrong size selected by customer), you are responsible for the return shipping cost.

Refunds or Exchange Timeline

  • Refunds (for prepaid orders) are processed within 7 working days after we receive and verify the returned product.

  • Exchanges are shipped based on stock availability.

3. Contact Information

For any delivery, return, or exchange issues, please contact us:

Need a Help?

  • phone icon 01607665979
  • whatsapp icon 01607665979
  • email icon defenceshopbd@gmail.com
  • location icon V8V6+QVM Bangabondhu Road, Ashulia, Savar, Dhaka

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